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SUPPORT · KNOWLEDGE BASE

Frequently asked questions.

How SPY-C works: services, pricing, timelines, ownership, and support. We are an IT solutions company in Binangonan, Rizal, serving clients across the Philippines and worldwide.

43 QUESTIONS07 CATEGORIESANSWERED STRAIGHT
SECTION 01

General Services

08 Q
Q.01What services does SPY-C provide?
SPY-C provides game development, web development, application development, mobile app development, and content and campaign creation. We handle projects of any size. That ranges from small prototypes and promotional websites to full applications, games, and marketing campaigns.
Q.02Can you build a completely custom project?
Yes. Our services are not limited to fixed packages. If your project has unique requirements, we create a custom scope, development plan, timeline, and quotation for it.
Q.03How do you determine the final project price?
Pricing depends on the project complexity, features, number of platforms, custom assets, integrations, backend needs, development time, and overall scope. Listed prices are starting or estimated ranges.
Q.04Are the prices on your website fixed?
No. Our published prices are starting estimates. We provide the final quotation after we understand your project's requirements.
Q.05What is included in your development services?
Depending on the service, projects can include planning, UI/UX design, development, custom assets, integrations, testing, optimization, deployment, and documentation.
Q.06Do you provide UI/UX design?
Yes. UI/UX design can be included in our projects. That covers websites, mobile apps, games, and custom software.
Q.07Do you create custom assets?
Yes. Depending on the package, we create 2D artwork, 3D models, animations, UI assets, promotional graphics, music, sound effects, and other project-specific assets.
Q.08Can you work with our existing designs or assets?
Yes. You can provide existing designs, branding, models, artwork, videos, documentation, or APIs. We incorporate them into the project.
SECTION 02

Development & Project Process

06 Q
Q.09How does the development process work?
Our typical process runs from discovery to planning, design, development, testing, client review, deployment, and maintenance. The exact process can vary by project.
Q.10How long will my project take?
Development time depends on the scope. Small projects can take weeks. Complex applications, games, and enterprise systems can take several months or longer.
Q.11Can I request changes during development?
Yes. Changes can be requested during development. Significant changes to the approved scope may affect the project cost and delivery timeline.
Q.12What happens if I request additional features?
Additional features can be added through a change request or additional quotation. We share the added cost and estimated development time before proceeding.
Q.13Do you provide progress updates?
Yes. We can provide regular progress updates, demonstrations, builds, or milestone reviews, depending on the project.
Q.14Can we review the project before final delivery?
Yes. Client review and testing can be built into the project before final deployment.
SECTION 03

Game Development

06 Q
Q.15What types of games can SPY-C develop?
We develop hyper-casual, casual, 2D, 3D, RPG, horror, multiplayer, mobile, PC, and VR/AR/XR games. We also build indie and high-end games and custom game concepts.
Q.16Can you develop games for both Android and iOS?
Yes. Depending on the project, we develop games for Android, iOS, PC, and other supported platforms.
Q.17Can you develop multiplayer games?
Yes. We develop multiplayer systems. That includes PvP, co-op, matchmaking, player synchronization, lobbies, leaderboards, and other online features.
Q.18Are dedicated servers included?
Dedicated servers are generally not included in standard packages. Server infrastructure and hosting costs are quoted separately based on the project's requirements.
Q.19Do I own the game after development?
Yes, subject to the project agreement and third-party licensing. After payment, the client receives the agreed rights to the commissioned game and final deliverables.
Q.20Do you provide game maintenance after launch?
Yes. Our packages can include a period of free maintenance after launch. It generally covers bug fixes and technical issues. New features and major changes are quoted separately.
SECTION 04

Web Development

05 Q
Q.21What types of websites do you develop?
We develop landing pages, business and corporate websites, portfolios, e-commerce sites, CMS sites, booking systems, management systems, web applications, SaaS platforms, and custom web platforms.
Q.22Can you build both the frontend and backend?
Yes. We develop complete web solutions. That includes the frontend, backend, APIs, databases, authentication, dashboards, and integrations.
Q.23Can you integrate payment systems?
Yes. Payment gateways can be integrated into websites and applications. Payment provider fees and transaction charges are not included in development pricing.
Q.24Do you provide hosting and domain registration?
We can assist with deployment and configuration. Domain registration, hosting, cloud infrastructure, and third-party service fees are generally separate costs.
Q.25Can you maintain our website after launch?
Yes. We offer ongoing maintenance, bug fixes, security updates, optimization, monitoring, and feature development through separate maintenance plans.
SECTION 05

Application & Mobile Development

06 Q
Q.26What types of applications can you develop?
We develop business apps, mobile apps, e-commerce apps, booking systems, social apps, AI-powered apps, real-time apps, enterprise software, desktop apps, SaaS platforms, and custom applications.
Q.27Can you develop for both Android and iOS?
Yes. We develop applications for Android, iOS, or both. The approach depends on your project's requirements.
Q.28Can you connect the application to an existing backend or API?
Yes. We integrate existing or third-party APIs. We can also build a custom backend and API when required.
Q.29Can you create an admin dashboard for our application?
Yes. Custom admin dashboards can include user management, content management, reports, analytics, transactions, permissions, monitoring, and other tools.
Q.30Can you integrate AI into an application?
Yes. We integrate AI-powered features such as recommendations, intelligent search, conversational interfaces, content processing, and other AI-driven functionality.
Q.31Are API and cloud costs included?
Generally, no. Third-party API usage, AI usage, cloud hosting, databases, storage, bandwidth, and other infrastructure costs are separate from development fees.
SECTION 06

Content & Campaign Creation

05 Q
Q.32What type of content can you create?
We create TikTok videos, Instagram Reels, YouTube Shorts, YouTube videos, ads, product videos, promotional videos, motion graphics, 3D animations, brand campaigns, and product launch campaigns.
Q.33Can you create the concept, script, and video?
Yes. Depending on the package, we handle the full process. That runs from concept development and scripting to editing and final delivery.
Q.34Do you offer recurring content packages?
Yes. We create weekly or monthly content packages for brands that need a consistent stream of social media content.
Q.35Can you create advertisements for social media?
Yes. We create advertising content optimized for Facebook, Instagram, TikTok, and YouTube.
Q.36Do you provide filming and professional talent?
This depends on the project. Professional actors, models, locations, studios, equipment, and crews may require a separate budget.
SECTION 07

Payment, Ownership & Maintenance

07 Q
Q.37What payment options do you offer?
Payment schedules depend on the project size. They can be structured around project milestones. The schedule is specified in the project agreement.
Q.38When does development begin?
Development begins after the project scope, quotation, agreement, and required initial payment are complete.
Q.39Do you provide free maintenance after launch?
Yes. Many packages include a limited period of free maintenance. It primarily covers bugs or issues related to the delivered scope.
Q.40Does free maintenance include new features?
No. Free maintenance covers bug fixes and technical issues within the original scope. New features, redesigns, added content, or major changes are quoted separately.
Q.41Who owns the final project?
Ownership and usage rights are defined in the project agreement. Once payment obligations are met, clients receive the specified rights, subject to third-party assets, licenses, APIs, and software.
Q.42Do you provide the source code?
Source-code delivery depends on the project agreement. Where source-code ownership is included, the relevant files are transferred according to the agreed terms.
Q.43What happens after the project is completed?
After delivery, we can keep supporting the project. That includes maintenance, updates, new features, optimization, content production, and server management.
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